Refund Policy

At MindPeptides, we are committed to maintaining the highest standards of quality and reliability for our research-grade products. Please review our refund policy carefully before placing an order.

1. Research Use Only

All products sold on this website are intended strictly for research and laboratory use only. Due to the sensitive nature of research-grade compounds, all sales are generally considered final.

2. No Returns on Opened Products

For safety, quality assurance, and contamination prevention reasons, we do not accept returns on products that have been opened, used, altered, or tampered with in any way.

3. Damaged or Incorrect Orders

If you receive a product that is damaged during shipping or if an incorrect item was sent, you must contact us within 48 hours of delivery. Please provide clear photographs and your order details so we can investigate the issue promptly.

4. Refund Eligibility

Refunds may be issued only under the following circumstances:

  • The product was damaged during transit.
  • The incorrect product was shipped due to an error on our part.
  • A verified defect is confirmed prior to product use.

All refund requests are subject to review and approval by MindPeptides.

5. Refund Method

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider and are outside of our direct control.

6. Shipping Costs

Shipping fees are non-refundable unless the refund is due to an error on our part. MindPeptides is not responsible for delays or issues caused by shipping carriers or customs authorities.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has been dispatched, it can no longer be canceled.

8. Chargebacks

Customers are encouraged to contact us directly regarding any order issues before initiating a chargeback or payment dispute. Unjustified chargebacks may result in account suspension or permanent restriction.

9. Policy Updates

MindPeptides reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.

10. Contact Us

If you have questions regarding this Refund Policy or believe you are eligible for a refund, please contact us through the contact form available on this website.